What are the Calling Features in Microsoft Teams?

What are the Calling Features in Microsoft Teams?

Welcome to this article on the calling features in Microsoft Teams! In today’s world, communication is key, and with remote work becoming increasingly popular, it’s more important than ever to have a reliable platform for making phone calls. Microsoft Teams is a powerful collaboration tool that not only allows you to chat and share files but also enables you to make and receive phone calls. With its advanced calling features, Microsoft Teams has become a go-to solution for businesses of all sizes. Whether you’re new to Microsoft Teams or an experienced user, this article will provide you with everything you need to know about making phone calls in Teams. So let’s dive in!

What is Microsoft Teams?

Microsoft Teams is a collaboration platform that allows teams to communicate, collaborate, and share files in real-time. It is designed to streamline communication and enhance productivity by bringing together chat, video conferencing, file sharing, and other features into one centralized location. Microsoft Teams is available for desktop and mobile devices, making it easy for users to stay connected on-the-go.

One of the key features of Microsoft Teams is its calling capabilities. With Microsoft Teams, users can make phone calls directly from the app using their computer or mobile device. This feature allows teams to stay connected with each other and with clients or customers without having to switch between different apps or devices. Additionally, Microsoft Teams offers a range of calling features such as call forwarding, voicemail transcription, and call recording to help teams manage their communications more effectively.

How to Make a Phone Call in Microsoft Teams?

Making a phone call in Microsoft Teams is a simple process that can be done with just a few clicks. To start, you will need to have the Teams app installed on your device and an active account. Once you are logged in, navigate to the Calls tab located on the left-hand side of the screen.

From there, you can choose to make a call by entering a person’s name or phone number in the search bar at the top of the screen. You can also select a contact from your recent calls list or use speed dial to quickly connect with someone you frequently call.

Once you have selected your desired contact, simply click on the Call button to initiate the call. If you are using Teams for business purposes, you may also have access to additional calling features such as voicemail and call forwarding. Overall, making a phone call in Microsoft Teams is an easy and convenient way to stay connected with colleagues and friends alike.

Tips for Making a Phone Call in Microsoft Teams

When making a phone call in Microsoft Teams, there are a few tips that can help ensure a successful and efficient experience. First, make sure your internet connection is stable and strong to avoid any disruptions during the call. Additionally, it’s important to use a headset or earbuds with a microphone to improve sound quality and reduce background noise.

Another helpful tip is to utilize the mute and unmute functions when necessary. If you’re in a noisy environment or need to take a moment to gather your thoughts, muting yourself can prevent distractions for both you and the person on the other end of the call. Finally, take advantage of the screen sharing feature if you need to show something visual during the call.

By following these tips, you can make phone calls in Microsoft Teams with confidence and ease.

How to Troubleshoot Phone Call Issues in Microsoft Teams

If you’re experiencing issues with making phone calls in Microsoft Teams, don’t worry – there are a few troubleshooting steps you can take to resolve the problem.

Firstly, check your internet connection. Poor internet connectivity can cause call quality issues such as choppy audio or dropped calls. Make sure that your Wi-Fi or Ethernet connection is stable and strong enough to support voice calls.

If the issue persists, try restarting the Teams app or your device. This can help clear any temporary glitches that may be affecting your call quality. Additionally, ensure that you have the latest version of Microsoft Teams installed on your device.

If none of these steps work, it may be worth reaching out to Microsoft support for further assistance. They can help diagnose any underlying technical issues and provide solutions to get you back up and running with high-quality phone calls in no time.


In conclusion, Microsoft Teams is a powerful communication tool that offers a wide range of calling features to help you stay connected with your team members and clients. Whether you’re making a simple voice call or conducting a video conference, Teams makes it easy to collaborate and communicate effectively. By following the tips outlined in this article, you can ensure that your calls are clear and uninterrupted, and troubleshoot any issues that may arise. With its user-friendly interface and robust feature set, Microsoft Teams is an essential tool for any modern workplace looking to streamline their communication processes.


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